Effective Date: 22-Feb-2026
At SibellaLuxPerfum.com, we are committed to providing premium-quality perfumes and fragrance products. Due to the nature of our products, we maintain a strict No Return & No Refund Policy, except in specific limited circumstances outlined below.
By placing an order on our website, you acknowledge and agree to this policy.
1. No Return & No Refund Policy
Because perfumes and fragrance products are personal-use items and cannot be resold once opened or handled, we do not accept returns or provide refunds for:
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Change of mind
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Personal dissatisfaction with fragrance
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Incorrect scent selection
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Preference-related concerns
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Opened or used products
Once a product has been delivered, it is considered final sale.
2. Sample Recommendation
To ensure customer satisfaction, we strongly encourage customers to:
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Review product descriptions carefully
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Check fragrance notes and concentration details
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Order smaller sizes before purchasing larger bottles
Customers who choose not to test smaller sizes before purchasing full-size bottles do so at their own discretion.
3. Damaged, Defective, or Incorrect Items
We will only consider replacement (not refund) under the following conditions:
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You received the wrong product
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The product was damaged during shipping
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The item is defective upon arrival
To request assistance, you must:
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Contact us within 48 hours of delivery
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Provide clear photos of:
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The product
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The packaging
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The shipping label
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Include your order number
If approved, we may:
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Send a replacement item, or
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Offer store credit (at our discretion)
4. Items Not Eligible for Replacement
We do not offer refunds or replacements for:
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Opened or used products
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Minor packaging imperfections
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Fragrance expectations not matching personal preference
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Incorrect shipping address provided by customer
5. Return of Unauthorized Items
Any product returned without prior approval:
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Will not qualify for refund
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May be discarded at our discretion
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Shipping costs will not be reimbursed
6. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped.
Once shipped, the order cannot be canceled.
7. Customer Responsibility
By completing a purchase on SibellaLuxPerfum.com, you confirm that:
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You have read the full product description
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You understand our no-refund policy
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You accept full responsibility for your purchase
8. Contact Information
For any concerns regarding your order, please contact:
SibellaLux Perfum
Website: https://sibellaluxperfum.com/
Email: info@sibellaluxperfum.com
Phone: +1 (757) 573-3031